Indo178 FAQ – Complete Answers for Malaysian Players

No. Each individual is only permitted to hold one indo178 account. Creating multiple accounts is a serious violation of our Terms & Conditions and may result in the closure of all associated accounts and forfeiture of any winnings. If you've forgotten your username or password, use the reset function on the Log In.

For the KYC (Know Your Customer) process, you will need to submit:

• Copy Malaysian MyKad (front and back)
• A selfie with your MyKad
• Recent bank statement or eWallet screenshot (for payment method verification)

The verification process is usually completed within 1–3 business days. KYC must be completed before your first withdrawal.

Go to the Log In and click the "Forgot password?". Enter the email address registered to your account. We'll send a password reset link to that email within a few minutes. If it doesn't arrive within 10 minutes, check your spam or junk folder. If you're still having trouble, reach our 24/7 support team via Live Chat.

indo178 only accepts players who are 18 years of age or older. All registration applications go through an age verification process. Any account suspected of belonging to an underage player will be suspended immediately and investigated. This is our commitment to responsible gaming.

Log in to your account, then go to Account Settings → Personal Profile. You can update your phone number and email address. Changes to your full name require document verification — please contact our support team for assistance. Your username cannot be changed after registration.

indo178 supports all major Malaysian payment methods:

• eWallet: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay
• Bank Transfer: DuitNow, FPX (Maybank2u, CIMB Clicks, Hong Leong Connect, RHB Online)

All transactions in MYR (Malaysian Ringgit). No foreign payment methods are accepted.

Minimum deposit at indo178 is RM 20 only. There is no maximum cap on regular deposits, but you can set your own daily limit through the Responsible Gaming for greater personal control.

Most deposits via Touch 'n Go eWallet, GrabPay or DuitNow processed within 90 seconds. Deposits via FPX (internet banking) may take up to 5 minutes depending on your bank's response time. If your deposit does not appear within 15 minutes, please contact our support team with proof of transaction.

indo178 does not charge any fees for deposits. However, your eWallet provider or bank may apply their own transaction fees depending on your account type. We recommend checking with your payment provider regarding any applicable charges.

If your deposit doesn't appear after 30 minutes, please:

• Check your eWallet or bank statement to confirm the transaction was successful
• Save a screenshot or transaction ID
• Contact Support indo178 via Live Chat and provide: deposit amount, payment method, date/time, and transaction ID

Our team will review and resolve the issue within 1–4 working hours.

Withdrawals to Touch 'n Go eWallet, GrabPay or Boost is typically completed within 15–30 minutes. Withdrawals to local Malaysian bank accounts (Maybank, CIMB, Hong Leong, etc.) take 1–3 business days. Withdrawal requests submitted on business days before 5:00 PM are processed the same day.

Minimum withdrawal at indo178 is RM 50. The maximum daily withdrawal limit is RM 50,000 for standard accounts, and higher for VIP members. If your winnings exceed the daily limit, the remainder can be withdrawn in the next available period.

Withdrawals may be declined or delayed for several reasons:

• KYC (identity verification) has not been completed
• Bonus wagering requirements have not been met
• Bank account or eWallet details do not match the name on the indo178 account
• Suspicious account activity is being investigated

Contact our support team for a detailed explanation and we'll help get it sorted.

No. For security and legal compliance reasons, indo178 only processes withdrawals to bank accounts or eWallets that under the same name matching the name on the indo178 account holder. Withdrawals to third-party accounts are strictly not permitted.

indo178 Welcome Bonus gives you a 100% match on your first deposit up to RM 500. For example, if you deposit RM 200, you'll receive an additional RM 200 in your bonus account — giving you RM 400 in total to play with. The bonus is credited automatically after your first successful deposit. Find out more on the Welcome Bonus.

The wagering requirement for the Welcome Bonus is 5x the bonus amount. For example, if you receive a RM 200 bonus, you need to place a total of RM 1,000 in bets (RM 200 × 5) before the bonus balance can be converted to withdrawable cash. Bets on slots and Live Casino count in full. Sports bets count subject to minimum odds requirements.

Yes! indo178 offers a range of ongoing promotions for active members:

• Weekly Cashback — up to 10% on weekly net losses
• Reload Bonus — every time you re-deposit
• Sports Betting Rebate — daily rebate on EPL & Malaysia Super League football betting
• Birthday Bonus — exclusive surprises for loyal members
• VIP Programme — exclusive benefits for selected players

Yes. Before making a deposit, you can opt out of claiming any bonus — in which case no rollover requirements apply and all your winnings can be withdrawn without restrictions. If you've already received a bonus and wish to cancel it, please contact our support team before placing any bets using the bonus balance.

indo178 offers more than 500 games includes:

• Slots: Gates of Olympus, Sweet Bonanza, Mahjong Ways, Starlight Princess and hundreds more from PG Soft & Pragmatic Play
• Live Casino: Baccarat, Blackjack, European Roulette, Dragon Tiger with real dealers
• Table Games: Poker, Sic Bo, Andar Bahar
• Sports Betting: EPL, Liga Super Malaysia, badminton, cricket, e-sports MPL
• Progressive Jackpot: Mega jackpots that build with every bet placed

Yes. All slot and casino games at indo178 using Random Number Generator (RNG) certified by independent testing bodies. This ensures every spin, hand, or dice roll is fully random and cannot be manipulated by any party — including indo178 itself. The Return to Player (RTP) percentage for each game can be found in the game information.

Yes, fully. The indo178 is fully optimised for mobile and works seamlessly on both Android and iOS browsers. No app download required. Simply open indo178.click in your phone's browser, log in, and enjoy all games with the same graphic quality and gameplay experience as desktop.

After log in, go to the Sports Betting. Select your preferred sport (EPL football, Malaysia Super League, badminton, cricket, and more), choose a match and betting type, then enter your stake in MYR, review the odds, and click "Confirm Bet". For in-play betting, visit the Live Matches.

Indo178 secured with 256-bit SSL for all sessions and transactions — the same standard used by Malaysia's leading banks. Player funds are held in segregated accounts and kept entirely separate from the company's operating funds. Our fraud monitoring system runs 24/7 to detect any suspicious activity on your account.

After log in, go to Account Settings → Security → Two-Factor Authentication (2FA). Follow the steps to link an authenticator app such as Google Authenticator on your phone. Every time you log in after that, you'll need to enter a 6-digit code from the app — adding a strong extra layer of protection to your account.

If you suspect unauthorised access to your account, take these steps immediately:

• Change your account password immediately
• Enable 2FA if you haven't already
• Contact Support indo178 via Live Chat to request a review of your account login activity
• If necessary, request that your account be temporarily suspended during the investigation

Our security team will respond immediately.

Yes. The indo178 automatically saves your game state. If you lose connection mid-session during a slots or Live Casino game, simply log back in and reopen the same game — it will resume from where you left off. If your account balance doesn't reflect the correct outcome of a bet, contact our support team with the game ID and time of the incident.

You can reach our support team indo178 via:

• 24/7 Live Chat — available after logging in, answered in under 3 minutes
• Email: support@indo178.click — responded to within 24 business hours

Our support team communicates in Bahasa Malaysia and available 7 days a week.

Try the following troubleshooting steps:

• Clear your browser cache and cookies, then refresh the page
• Try a different browser (Chrome, Firefox, Safari)
• Make sure your internet connection is stable
• Disable any VPN or proxy that may be active
• Make sure your browser is updated to the latest version

If the issue persists, contact our support team and let us know your device type and browser.

To file an official complaint with indo178, contact us via email at support@indo178.click with full details of your issue, including: username, date and time of the incident, relevant screenshots (if any), and a description of the issue. All complaints are logged and will receive a response within 3 business days. We are committed to resolving every complaint fairly and transparently.